Go to “Track order” page on the LuvTeess website.

Fill in your order number and email address

Click “Track” to review all details including preview, shipping address, tracking number, and estimated delivery date

Orders typically arrive within 12-20 business days. To get an accurate estimate for your specific order, we recommend visiting our tracking page. Simply go to “Track order” on LuvTeess website and enter your order number and email address. You’ll be able to view all the details related to your order, including the estimated shipping time.

Please keep in mind that shipping times may vary based on factors such as the type of product and shipping or production time, and any unforeseen circumstances. We strive to fulfill orders as quickly as possible and provide regular updates on the progress of your shipment.

If you require any further assistance or information, please don’t hesitate to contact us. We’re here to help!

Most of the orders will be handled and delivered by USPS and UPS. Other shipping partners are DHL, Fedex and A C I. Depending on your location and products, we use different couriers to ensure that your order would reach you in the shortest possible time.

Please do not worry when your tracking number has not been updated yet. Usually, tracking information refreshes upon reaching the next facility, and it commonly takes 7-10 business days for shipping carriers to scan your package. We’ll promptly notify you via email if anything unusual occurs with your package.

We stand behind our quality and offer a 100% quality guarantee on any items purchased from our store. 

If there is any problem with the item you received. Please send a photo of the defective item to us via chat, our email [email protected] or our contact form within 30 days since the delivery day. We’ll make it right!

The shipping timeframe may vary for different products; however, the replacement will follow the same timeframe as the original order. You can check the shipping policy here: https://luvteess.com/shipping-policy/

Due to the fact that our products are customized, we DO NOT accept returned/ exchanged items. Please contact us via chat, our email [email protected] or our contact form if the item you received has a problem.

Please be reminded that our warranty policy lasts 30 days for replacement/refund requests only. If 30 days have gone by since you received the order, unfortunately, we can’t offer you a replacement or refund.

Please be reminded that our warranty policy lasts 30 days for replacement/refund requests only. If 30 days have gone by since you received the order, unfortunately, we can’t offer you a replacement or refund.

You will receive a refund confirmation when we finish the refund process. After that, please kindly wait for about 7-10 days to get your money back into your account (depending on various banks).

• Credit, debit, and prepaid cards
• Paypal
• Apple Pay is currently available, but it is only visible when you use Safari on iPhone, iPad or Mac.

We completely understand that the privacy and security of your online transactions are your biggest concern. At LuvTeess.com, we assure you that your personal details are kept safe and your credit card information is not stored on our servers. 

We verify each transaction with the credit company and only process orders after the credit company authorizes them. In the case of a suspicious or declined transaction, our company may contact you to confirm the validity and ensure your identity or cancel that order with full notification.

On credit/debit cards, CVV verification is required before your order can be completed. Additionally, most credit cards and Paypal offer buyers the protection for online purchases. Please contact them directly for specific details as it may vary from one financial institution to another.

There may be several reasons why a transaction does not go through. We recommend checking the following list of possible reasons and reaching out to your credit card issuer/bank for further information.

• Check the funds available in your bank account.
• Check the expiry date shown on your credit or debit card.
• You may have reached a daily limit for a single vendor that could be set up by your card issuer or bank. Contact your bank for further information or retry the following day.
• Temporary technical issue with the card: Please try again in 30 minutes. If that doesn’t help, contact your bank or try adding a new card.
• Check if your bank declines the transaction by contacting them.

 

In case followed the aforementioned steps and are still unable to place your order, we do recommend you checkout via Paypal to save your time and effort. Using PayPal gives you an extra level of security and fraud prevention. Furthermore, it uses encryption to safeguard your banking and credit card details, ensuring their safety.

Thanks to it, consumers can have peace of mind when making a purchase.

Your complete satisfaction is our responsibility. Please contact us via chat, our email [email protected] or send us your messages at https://luvteess.com/contact. We’re always here to get your concerns and issues sorted out.

Though we do not offer inbound calls at the moment, we surely can arrange a call to your phone number. 

However, we can only make reply between 2PM – 6PM. If this timeframe works for you, please send us your phone number via our email [email protected] or our contact form. We will get back to you as soon as possible.